Refund policy
### Refund Policy
If you find that one of our toys isn’t quite what you expected and wish to return it, you have up to 14 days to do so. Simply contact us, and we’ll guide you through the process.
To qualify for a refund, the toy must be unused, undamaged, and in its original packaging. Unfortunately, we won’t be able to accept returns that don’t meet these conditions.
To begin the process, email us at montessorifamili.com. Once your request is approved, we’ll provide instructions on where to send your package. Please note that items sent back without prior approval won’t be accepted. Additionally, don’t forget to email us your return tracking number once you’ve shipped the package.
For any questions regarding refunds, feel free to reach out to us at montessorifamili.com.
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### Order Cancellation
If your order hasn’t been shipped yet, you can cancel it for a full refund. Simply contact us before the order is dispatched. However, if the package has already been shipped, you’ll need to complete the return process after it arrives.
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### Refunds (if applicable)
Once we receive and inspect your returned package, we’ll notify you via email about the approval or rejection of your refund. If approved, the amount will be refunded to your original payment method within a few days. Please note that gift cards are non-refundable.
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### Broken or Damaged Products
If you receive a damaged or defective product, we’re here to help. Contact us within 5 days of receiving the item, and we’ll provide a solution to make things right.
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### Late or Missing Refunds (if applicable)
If your refund hasn’t arrived yet, don’t worry. First, check with your bank or payment service, as processing times may vary. If you’ve already done this and still haven’t received your refund, contact us at montessorifamili.com.
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### Items on Sale (if applicable)
Sale items are eligible for a refund, provided they meet the requirements outlined above.
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### Exchanges (if applicable)
If you wish to exchange an item due to damage, defect, or preference, email us at montessorifamili.com. The quickest way to get your desired item is to return the original product first. Once the return is accepted, we’ll send out the replacement.
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### Shipping
Return shipping costs are the responsibility of the customer, and we do not issue prepaid labels. Please note that shipping fees are non-refundable. For exchanges, delivery times may vary depending on your location.
For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance.
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### Incorrect Address or Undeliverable Packages
If your package can’t be delivered due to an error in the address you provided, we’re unable to take responsibility. However, we’re happy to send a replacement if you cover the additional shipping costs.
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### Missing Packages Marked as Delivered
If your tracking status indicates that your package was delivered but you can’t locate it, please contact the courier service directly. They can provide the most accurate information. You’ll need your shipping address and tracking number, which we’ll provide.
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### Insurance for Missing Packages
We offer low-cost insurance for your orders. If your package is marked as delivered but hasn’t arrived, we’ll send a replacement. Insurance also ensures your order is prioritized at our warehouse. Please note that standard delivery times still apply.